PRIVACY policy

Effective date: 01 April 2025

1  INTRODUCTION & ACCEPTANCE

 

1.1  This website is operated by STORE GALORE (Barnham Broom) LTD, STORE GALORE (Barn Owl) LTD, STORE GALORE (Celia) LTD, STORE GALORE (Rush Green) LTD. The privacy of our users is extremely important to us. By accessing and using this website (hereafter known as the “Site”), you acknowledge that you have read, understood, and agree to this Privacy Policy.

 

 

2  WHO WE ARE

 

2.1  STORE GALORE (Barnham Broom) LTD, STORE GALORE (Barn Owl) LTD, STORE GALORE (Celia) LTD, STORE GALORE (Rush Green) LTD, (trading as Store Galore) and hereafter known as “we,” “us,” or “our” is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, store and use your data as well as how we protect your personal information in line with UK data protection laws, including the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

 

 

3  PERSONAL INFORMATION WE COLLECT

 

3.1  We collect and use the following personal information:

  • Your full name

  • Address

  • Email address

  • Phone number(s)

3.2  As well as your personal information listed in 3.1 we also require Photographic ID and Proof of Address documentation from all hirers of our storage units. This documentation along with your personal information as listed in 3.1 will generally be submitted to us via the New Customer Form on our website (www.storegalore.co.uk/new-customer-form), but may also be provided to us directly via email.

 

3.3  The required Photographic ID and Proof of Address documentation may also include other personal information such as your date of birth which will NOT be stored by us.

 

 

4  HOW WE USE YOUR INFORMATION

 

4.1  We use your personal information for:

  • Responding to Enquiries: When you contact us via one of the contact forms on our website to provide assistance/advice/support, or directly via email

  • Providing Services and Processing Orders: To fulfil purchases, process payments, and deliver requested products or services

  • Improving our Website: To monitor and improve website functionality and performance

 

5  REQUIRED PERSONAL INFORMATION

 

5.1  No personal information has to be provided by you to us at any time.

 

5.2 Your personal information is only required if you decide to rent a storage unit(s) from us at Store Galore. See clause 3 for reference on what personal information we collect.

 

 

6  GDPR, PRIVACY & DATA PROTECTION

 

6.1  In accordance with the GDPR regulations of 25th May 2018, information will be held by us on a secure database controlled and accessed only by authorised parties.

 

6.2  Information held is limited to individual’s names, Company names (where appropriate), address, contact telephone number and email address where available.

 

6.3  Information is used for invoicing and general correspondence only.

 

6.4  We DO NOT issue marketing letters or emails.

 

6.5  We DO NOT share information with third parties except in cases where the services of Data Collection, Law Enforcement Agency or HMRC are required.

 

6.6  HMRC law requires businesses to keep all personal information for accounting purposes. On termination of your rental period, we keep all personal and transaction data securely archived for 6 years for tax and audit purposes before deletion.

 

 

7  HOW WE STORE & PROTECT YOUR DATA

 

7.1  We prioritise the security of your personal data and have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

 

7.2  Our Site uses HTTPS and an active SSL certificate to encrypt data transmission, ensuring that any data you share with us via our Site is transmitted securely.

  • Data Security: We use appropriate security measures, including encryption, to protect your personal data from unauthorized access, alteration, or loss

  • Data Retention: We retain personal data only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. On termination of your rental period, we keep all personal and transaction data securely archived for 6 years for tax and audit purposes before deletion 

 

8  SHARING YOUR DATA

 

8.1  We DO NOT sell, lease, or trade your personal data.

 

8.2  We may share your data with:

  • Service Providers: Trusted third-party providers for payment processing, marketing, and website hosting, all of whom are required to adhere to strict data protection standards

  • Legal Obligations: If required by law or if we need to protect our rights or those of others, we may share your data with law enforcement or other authorities 

 

9  YOUR DATA PROTECTION RIGHTS

 

9.1  Under the General Data Protection Regulation (GDPR), you have the following rights free of charge to your personal data. In summary, these rights include:

  • Right to Access: Request a copy of the personal data we hold about you

  • Right to Rectification: Request correction of inaccurate or incomplete data

  • Right to Erasure: Request deletion of your data under certain circumstances

  • Right to Restrict Processing: Request to restrict processing of your data in specific situations

  • Right to Data Portability: Request a copy of your data in a commonly used format

  • Right to Object: Object to processing based on legitimate interests or direct marketing

If you would like to exercise any of these rights, please contact us.

 

 

10  TRANSFER OF YOUR PERSONAL INFORMATION OUT OF THE EEA

 

10.1  We DO NOT transfer your personal information outside of the EEA at any time.

 

 

11  COOKIES & TRACKING TECHNOLOGIES

 

11.1  Our Site uses cookies to enhance your experience and analyse traffic. Cookies are small files stored on your device to collect information on browsing behaviour. You can manage your cookie preferences through your browser settings.

  • Necessary Cookies: Essential for site functionality

  • Analytical Cookies: Help us improve our website by analysing usage data

11.2  For further information in general on cookies, please visit www.aboutcookies.org or www.allaboutcookies.org

 

 

12  CHANGES TO THIS POLICY

 

12.1  Store Galore reserves the right to update or modify this policy at any time. If required, this policy and the effective date seen at the top of this document will be updated. It is your responsibility to review this policy periodically.

13 CONTACT INFORMATION

For any queries or questions relating to our Privacy Policy, please contact us:


Email: sales@storegalore.co.uk

Phone: 07881 786690

Please note: We may record calls for quality and training purposes.

Give us a call between our opening hours:

Monday to Saturday: 7am – 9pm

Sunday & Bank Holidays: 10am – 5pm


Alternatively, you can contact us by post:


Store Galore Limited

Barn Owl Farm

Rush Green

Barnham Broom

Norfolk

NR9 4EA

Horizontal wordmark logo for store galore.