FREQUENTLY ASKED QUESTIONS
SELF-STORAGE
FAQ’S
Looking for an answer or two?
We understand finding the right Storage Solutions for you can come with a few questions. Therefore, we’ve put together a range of frequently asked questions and you might just find the answer or answers you’ve been looking for.
TOP 5
-
We offer great value for money at Store Galore with our storage units competitively priced at £130 per calendar month (inc. VAT) — payable via BACS transfer as our only payment method.
Each storage unit is 20ft long, 8ft wide, and 8ft 6” high — with only a 1 month minimum rental period — after that you’re welcome to continue storing with us for as long as you need; no long-term commitment needed! -
Absolutely! Our storage units are available for both personal/domestic and business use — serving a range of businesses across Norfolk with our storage solutions.
From start-ups and small businesses to larger establishments, our storage units are ideal for keeping equipment, stock, inventory, or even tidying up your office or workshop. Whatever you need to store, we’ve got the space for you to embrace to help your business thrive. -
We’re currently in 3 locations across Norfolk: Barnham Broom, Catfield, and Wymondham.
Barnham Broom
This is our main HQ and largest site at Store Galore with over 120 units — located just over 3 miles off the A47 between Dereham and Norwich — right in the heart of Norfolk.
What3Words: ///push.outermost.belt
Catfield
Nestled in the picturesque Norfolk countryside, our facility at Catfield is located northeast of Norwich, between Stalham and Potter Heigham.
What3Words: ///fits.lawns.hint
Wymondham
Situated in a small business park off Silfield Road, our Wymondham site is only 1 mile off the A11 — perfectly located between Thetford and Norwich.
What3Words: ///signified.personal.nasal -
Basic contact details and information
Photographic ID
Proof of address
Submit your details via our New Customer Form and one of our family-run team will be in contact with as soon as possible to discuss and arrange your unit rental. Depending on availability and your chosen location, we can often have a storage unit ready for you within 24 hours! -
Once you’ve filled in our New Customer Form and submitted the details we require, we can often have a storage unit ready for you within 24 hours (subject to availability and your desired location(s).
all faq’s
Select the categories below to discover the answers you might just be looking for.
Alternatively, you can submit your own question here and one of our team will get back to you as soon as possible.
general
-
Self-storage is a convenient, flexible and secure solution for individuals, families, and businesses of any size who would benefit from some extra space. Self-storage solutions allow you to rent your own storage unit for as long as you need, whether for a short-term or long-term period.
People use self-storage for all sorts of reasons — some of those reason include moving house, downsizing, renovating, storing business equipment or inventory, or simply freeing up space at home or work. It’s a convenient way to keep your important belongings safe and accessible without the clutter! -
Most of the time, yes we do! We generally have storage units ready to rent and move into within 24 hours from your initial enquiry.
If you’d like to check our availability before submitting your details via our New Customer Form, please email sales@storegalore.co.uk or give us a call during our opening hours on one of the contact numbers below:
📞 Call 01603 759536 for the main office
📞 Call 07786 255011 for Barnham Broom or Wymondham
📞 Call 07881 786690 for Catfield
Opening hours:
🕖 Monday to Saturday: 7am – 9pm
🕙 Sunday & Bank Holidays: 10am – 5pm -
We offer great value for money at Store Galore with our storage units competitively priced at £130 per calendar month (VAT included).
Each storage unit is 20ft long, 8ft wide, and 8ft 6” high — with only a 1 month minimum rental period — after that you’re welcome to continue storing with us for as long as you need; no long-term commitment needed! -
Basic contact details and information
Photographic ID
Proof of address
Submit your details via our New Customer Form and one of our family-run team will be in contact with as soon as possible to discuss and arrange your unit rental. Depending on availability and your chosen location, we can often have a storage unit ready for you within 24 hours! -
Once you’ve filled in our New Customer Form and submitted the details we require, we can often have a storage unit ready for you within 24 hours (subject to availability and your desired location(s).
-
Check out our opening hours below which are the same across all locations:
🕖 Monday to Saturday: 7am – 9pm
🕙 Sunday & Bank Holidays: 10am – 5pm -
You’re welcome to come and go as you wish during our opening hours which are the same across all locations — giving you plenty of time to access your storage items when best for you.
🕖 Monday to Saturday: 7am – 9pm
🕙 Sunday & Bank Holidays: 10am – 5pm
If you require access to your unit outside of our normal opening hours, pre-arranged access with notice can be organised — please email sales@storegalore.co.uk and our team will be in contact to arrange with you. -
For general enquiries you can fill in the form on our Contact page, drop us an email at sales@storegalore.co.uk or give us a call on one of the numbers below and one of our family-run team members will be happy to assist.
📞 01603 759536 for the main office
📞 07786 255011 for Barnham Broom or Wymondham
📞 07881 786690 for CatfieldOpening Hours:
🕖 Monday to Saturday: 7 AM – 9 PM
🕙 Sunday & Bank Holidays: 10 AM – 5 PM -
We don’t personally provide removal services. However, over the years we’ve built strong relationships with trusted local removal companies that we’re happy to recommend. Contact our team and we’d be happy to provide you with our recommendations. Don’t forgot to mention that Store Galore sent you!
storage units
-
Our storage units are heavy duty steel shipping containers made from maritime-grade corten steel also known as weathering steel due to its durable properties. All our units feature cargo doors that provide secure and wide access for loading and unloading — also offering robust locking mechanisms to ensure the contents of the unit are kept safe and secure from weather, theft and contamination.
-
All our storage units are a standard size of 20ft long, 8ft wide, and 8ft 6” high with 160 sq ft (14.9m²) of available floor space and around 1,170 cubic feet (33m³) of storage volume — providing plenty space ideal for your storage needs.
Internal dimensions:
Length: 5900mm | Width: 2300mm | Height: 2270mm -
Condensation inside storage containers occurs when warm air meets a cold surface, causing the moisture to condense into water droplets. This happens due to several key factors such as:
– Fluctuations in temperature
– Moisture in the air and/or in stored items
– Ground moisture
– Poor ventilation
– Lack of insulation or protective coatings
We’ve carried out a number of preventative measures to ensure our storage units stay as dry as possible. Open up the next frequently asked question to find out more… -
No need to worry! We’ve taken extra steps to ensure your belongings stay safe and dry.
Most of our storage units are treated with Grafotherm — a highly effective and specialised coating applied to the entire roof and upper inside perimeter of each unit. This coating works by absorbing moisture and releasing it gradually, keeping the interior as dry as possible and minimising the risk of condensation. To further protect against ground-level dampness, all our units are elevated on concrete blocks, so they’re not directly placed on the ground.
Despite these efforts to prevent condensation in our units, we strongly advise ensuring that anything you wish to store is completely dry. For example, items such as fridges, freezers, or similar appliances should be fully defrosted and dried out before being placed into storage. These measures will ensure you can feel confident that your belongings are kept safe and dry. -
Each of our storage units are clearly numbered in the top left corner. If you have difficulty initially locating your number unit, please feel free to ask a member of the team and they will happily guide you to your unit.
-
Yes — all our locations are relatively flat and easily accessible. Despite our storage units being raised off the ground to reduce the risk of ground-level moisture, disabled access would be possible via an access ramp into most of our storage units. If you need any additional support during your visit, just let us know! We're here to help.
-
Unfortunately we don’t provide power supply to our units.
-
No — our units are designed for storage use only. For safety and security reasons, sleeping or any kind of habitation in our storage units is strictly prohibited.
locations
-
We’re currently in 3 locations across Norfolk: Barnham Broom, Catfield, and Wymondham.
Barnham Broom
This is our main HQ and largest site at Store Galore with over 120 units — located just over 3 miles off the A47 between Dereham and Norwich — right in the heart of Norfolk.
What3Words: ///push.outermost.belt
Catfield
Nestled in the picturesque Norfolk countryside, our facility at Catfield is located northeast of Norwich, between Stalham and Potter Heigham.
What3Words: ///fits.lawns.hint
Wymondham
Situated in a small business park off Silfield Road in Wymondham is only 1 mile off the A11 — perfectly located between Thetford and Norwich.
What3Words: ///signified.personal.nasal -
We don’t have customer toilets on site — but please see the nearest public toilets available for each location below for reference:
Barnham Broom
The Bell Inn pub (1-minute drive) or the Barnham Broom Hotel & Golf Resort (4-minute drive)
Catfield
The Crown Inn pub in Catfield (3-minute drive) or public toilet located on Horsefen Road, Ludham (4-minute drive)
Wymondham
The Original Factory Shop (2-minute drive) or Morrisons (4-minute drive). -
As much as we love our animals, purely for safety reasons, pets must stay secure in your vehicle at all times whenever you’re on-site. They must not be loose or go inside our storage units.
All our sites have vehicles moving in-and-out at all times making it unsafe for pets to roam freely. We want to ensure a safe environment for all our customers and their animals.
If you visit your unit on a warm/hot day, please make sure your pet has access to water and stays cool by running the air-con in your vehicle or keeping windows slightly open.
Yours and your pet’s safety are our top priority! -
Unfortunately, we don’t offer electric or water access at our locations. However, we’re happy to help guide you to nearby facilities that may have these services available. Let us know if you need any assistance!
CAN’T FIND
AN ANSWER?
business use
-
Absolutely! Our storage units are available for both personal/domestic and business use — serving a range of businesses across Norfolk with our storage solutions.
From start-ups and small businesses to larger establishments, our storage units are ideal for keeping equipment, stock, inventory, or even tidying up your office or workshop. Whatever you need to store, we’ve got the space for you to embrace to help your business thrive.
Opening hours:
🕖 Monday to Saturday: 7am – 9pm
🕙 Sunday & Bank Holidays: 10am – 5pm -
Our storage units are solely for storage use only. Running a business, using the unit as a registered business address, or working from within the unit is not permitted.
storage items
-
For safety reasons, we don’t allow the storage of gas cylinders, hazardous materials, or any other dangerous items such as chemicals or flammable substances. We also advise against storing washing machines, as they could cause dampness inside the unit. Please reach out to the Store Galore team if you're unsure about anything before storing it.
-
Absolutely! Providing your car or small caravan fits comfortably in your storage unit then you can store it! Our units could also fit a number of motorbikes or quadbikes if desired. Here are the internal dimensions of our units for reference:
Length: 5900mm | Width: 2300mm | Height: 2270mm
Please note: Just like any other items stored in our units, insurance for your vehicle, small caravan, motorbike(s), or quad bike(s) is entirely the sole responsibility of the renter/customer. It is up to you as the renter/customer whether you choose to take out storage insurance. Store Galore accepts no responsibility for any damage or loss of your items while they are in storage. -
Yes — however, it’s essential they are completely dry before placing them into storage to avoid any moisture buildup and dampness in the unit.
-
Yes — electrical equipment can be stored. Like any items your store, make sure it's properly packed and/or protected to avoid any damage during storage.
-
Yes you can — but we wouldn’t recommend it. Storing food and drink in a storage container is not recommended due to the potential for moisture build-up. Liquids and perishable items can release moisture into the air, creating a damp environment that may damage your belongings and promote mold or mildew growth. This moisture can also attract pests like rodents and insects, which can lead to further issues.
For the best results, it's advisable to only storage non-perishable items to keep your belongings safe and the storage unit environment healthy.
security
-
Yes — you will need to provide a padlock to secure your unit. However, we do sell high-quality, specifically designed container locks we’d recommend you use if you wish to purchase one from us. Contact the Store Galore team to enquire.
-
If you lose your keys or access to your unit, we can help — but please note there will be a £50 charge, as we’ll need to gain access to your unit and destroy the lock in the process.
-
It’s not compulsory to insure your items while they’re in storage, and not a requirement from us in order to rent a unit — but it is the sole responsibility and up to you as the renter/customer. However, we do recommend arranging insurance cover while your items are in storage in order to safeguard your belongings.
Please note: Store Galore accepts no responsibility for any damage or loss of your items while they are in storage. -
No — only you (and those you authorise) have access to your storage unit.
-
Yes you can if you wish — but this is entirely your decision! If you’d like someone else to access your storage unit such as a family member, friend, member of staff, or colleague — ensure it’s someone you trust and make sure they have the key or combination.
cost & payments
-
We offer great value for money at Store Galore with our storage units competitively priced at £130 per calendar month (inc. VAT) — payable via BACS transfer as our only payment method.
Each storage unit is 20ft long, 8ft wide, and 8ft 6” high — with only a 1 month minimum rental period — after that you’re welcome to continue storing with us for as long as you need; no long-term commitment needed! -
No deposit is required to secure a storage unit with us. The first payment will be for your first month rental.
-
Yes — our storage is charged on a monthly basis.
Our invoices are sent out on the same date your started storing with us with payment due via bank transfer (BACS). For example, if you started storing with us on the 14th of the month, we will send out your invoice on the 14th of the month thereafter. -
We currently accept bank transfers (BACS) as our only payment method.
Payment details can be found on the invoice we send out to you. Some of our long-term customers setup a direct debit to save time each month, however, this is not compulsory! -
No we don’t — but we believe our storage units are competitively priced and offer great value for money for our customers.
-
No we don’t — but please get in contact with us if you’d like to discuss renting multiple units. Send us an email to sales@storegalore.co.uk or give us a call during our opening hours on one of our numbers below:
📞 Call 01603 759536 for the main office
📞 Call 07786 255011 for Barnham Broom or Wymondham
📞 Call 07881 786690 for Catfield
Opening hours:
🕖 Monday to Saturday: 7am – 9pm
🕙 Sunday & Bank Holidays: 10am – 5pm -
No there’s not — we are transparent and believe in transparent pricing — what you see is what you pay.
time period
-
Yes — our minimum rental period is only 1 month — providing you with flexibility and without long-term commitments. After that, you're welcome to store with us for as long as you need.
-
We don’t have a strict notice period — but to help us manage availability we’d appreciate it if you could let us know at least 3 days before the end of your billing month* if you wish to vacate your unit.
*The end of your billing month is the same as the date your started storing with us and the same date we send out your invoice. For example, if you started storing with us on the 14th of the month, please let us know if you wish to vacate before the 11th of the month.
ASK US A question
